Case Manager Supervisor

JOB RESPONSIBILITIES

 Monitors contractual compliance, provides administrative oversight and clinical consultation to assigned targeted case managers. Reports to TCM Program Director.

 PROCESSING DUTIES

• Reviews notes and documentation submitted by targeted case managers.
• Performs random charts audits as part of departmental QA process.
• Coordinates school supplies and donations and maintains accurate records.
• Monitors transition planning and discharges to ensure contractual compliance.
• Completes LAURIS deactivation form after ensuring chart is CARF and Medicaid/HMO compliant.
• Conducts internal satisfaction surveys by calling families served by the TCM program, and maintains records.
• Ensures TCMs follow incident reporting procedures compliant with Federal and State Law and submits incident reports to the QA Department.
• Provides customer service to providers and clients by making appropriate interventions and documenting such interventions.
• Provides consultation to direct providers to ensure proper client service provision.
• Follows HIPAA and confidentiality rules.
• Follows MPCI and CARF policies and procedures.
• Provides direct care services to clients as assigned.
• Attends Staff and management meetings as required by Agency.

 OTHER DEPARTMENT DUTIES AS ASSIGNED

• Attends and participates in staff development trainings and workshops.
• Enter data as required in the Lauris database system.
• Attends meetings and trainings in the community.
• Generate correspondence as required.

EDUCATION REQUIREMENTS

• Bachelors Degree in Social Work or related field with 3 years of experience in Medicaid and Child Welfare Services. Master’s Degree preferred. Bilingual (Spanish and/or Creole) preferred.
• CBHCMS Certification Mandatory.