Case Manager Supervisor

The Targeted Case Management Program is seeking a FT supervisor. The candidate must have experience with Medicaid/HMO policies and procedures and knowledge of wrap around services. The candidate must have experience working  with the Children and Families in the community- including  children and families with involvement with the Dependency System.

Per Medicaid requirements, the candidate must have a minimum of a Bachelor Degree in Social Work, Social Services, Psychology or related field and 5 years of experience serving the population.

JOB RESPONSIBILITIES

 Monitors contractual compliance, provides administrative oversight and clinical consultation to assigned targeted case managers. Reports to TCM Program Director

 PROCESSING DUTIES

• Reviews notes and documentation submitted by targeted case managers.
• Performs random charts audits as part of departmental QA process.
• Coordinates school supplies and donations.
• Monitors transition planning and discharges to ensure contractual compliance.
• Conducts internal satisfaction surveys by calling families served by the TCM program.
• Updates all TCM database and monitors for documentation not turned in.
• Provides customer service by handling feedback from providers and clients.
• Coordinates speakers for presentations.
• Follows HIPAA and confidentiality rules.
• Follows MPCI policies and procedures.
• Provides direct care services to clients as assigned.

 OTHER DEPARTMENT DUTIES AS ASSIGNED

• Attends and participates in staff development trainings and workshops.
• Enter data as required in the LAURIS database system.
• Generate correspondence as required.
• Other department duties as assigned.

EDUCATION REQUIREMENTS

• Bachelors Degree in Social Work or related field with 5 years of experience in Medicaid and Child Welfare Services. Master’s Degree preferred.